Refund policy
Refund Policy
At Loravo, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
-
Be unused and in its original condition.
-
Be returned in its original packaging.
-
Include proof of purchase.
How to Start a Return
To request a return, please contact us at:
Our support team will provide you with the appropriate return instructions and return address.
Please do not send your item back without contacting us first, as unauthorized returns cannot be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If you have any questions about returns or refunds, please contact us at tryloravo@gmail.com.